Posts Tagged ‘profits’
Boost Your Takings With Proper Customer Service And Business Speakers
How’s the old customer service these days? Well, this of course varies from establishment to establishment, and person to person. We all think that good customer service is vital, but we have differing opinions when it comes to what actually constitutes this. We all want to be treated well and acquire that friendly service we all deserve. Having worked in customer service jobs for over eight years, I can tell you that it is sometimes a stressful and thankless business. However, when you deal with the public for a living and depend on their tips for your rent, you don’t have to ask the silly question; why is customer service important? The answer is clear at the end of every month.
The first job I landed was at a Chinese restaurant. My best friend’s father was my boss. The first thing he asked me was; why is customer service important? He had a strong Chinese accent and I did not understand what he said. Thankfully before I had time to answer he had become too busy. My friend told me what he had actually said and I thought it a silly question. While I did have trouble conversing with my new boss, I didn’t have any difficulty learning the value of good customer service. It only took a few late deliveries to school me. I soon learnt that I would not get a tip if the customer got the wrong food.
Working in shops and bars over the next few years confirmed why customer service was important. When the customers are not satisfied, your tip jar will be left empty. When you work positions like these, you want and need the gratuity. It’s basically your pay check.
This is the same for big business as well, customer service is still the key to success. Business speakers can help your staff to understand how their customer service affects the profits and sales of your company. Business speakers are effective because they have industry experience, and more than that, they have been extremely successful in business. Your business will only see large profit margins if they offer good service. So you ask why is customer service important? It simply results in happy people and capital earned.