Posts Tagged ‘business speakers’
Business Speakers And Getting Nervous
Not all people can speak in front of a group of people without feeling the nerves or getting anxious. For some, it can even be a frightening experience which is to be avoided at all costs. Performance anxiety, also known as a stage fright, is characterized by an intense anxiety and paranoia that occurs before, during, and after a performance.
Performance anxiety affects even the most seasoned professional speaker or performer like business speakers and motivational speakers. For some, they are able to stay composed even when the stress of a public speaking performance is getting to them but for most however, the negative thoughts about what might go wrong take over.
The context of the performance will often play a role in the amount of nerves someone experiences. The size of the audience, being alone on stage, the importance of the evaluation; all these factors can change the level of anxiety experienced by the speaker. For a larger audience, the speaker might experience more nerves. In a job interview, the applicant is more nervous in front of the manager than the secretary.
Variations Of Anxiety.
1. Commonly experienced by most people is intense, but transient anxious, fluttery sensations, that typically precede a performance, but disappear shortly after the performance begins. This built up energy can make performers better.
2. If a speaker or performer has not practised, got no experience or does not have speaking skills, they may experience reactive anxiety. Usually best resolved through practice, preparation, and the repeated exposure to the experience of public speaking/performance. This is how business speakers get better.
3. The hallmark of performance anxiety is usually associated with signs of physical and emotional discomfort such as sweating, shaking, voice quivering, rapid heart beating, feelings of fear, and panic. The thought that you will be unsuccessful at the speech is what causes these reactions.
To help control the anxiety this belief must be altered. A performer can learn to overcome the triggers of anxiety by accepting fear, breathing calmly and practising in front of people as much as possible. You may discover that fear still remains, but you notice that you can handle it, as you are beginning to get the sense of enjoyment from your performance and from connecting with others.
Boost Your Takings With Proper Customer Service And Business Speakers
How’s the old customer service these days? Well, this of course varies from establishment to establishment, and person to person. We all think that good customer service is vital, but we have differing opinions when it comes to what actually constitutes this. We all want to be treated well and acquire that friendly service we all deserve. Having worked in customer service jobs for over eight years, I can tell you that it is sometimes a stressful and thankless business. However, when you deal with the public for a living and depend on their tips for your rent, you don’t have to ask the silly question; why is customer service important? The answer is clear at the end of every month.
The first job I landed was at a Chinese restaurant. My best friend’s father was my boss. The first thing he asked me was; why is customer service important? He had a strong Chinese accent and I did not understand what he said. Thankfully before I had time to answer he had become too busy. My friend told me what he had actually said and I thought it a silly question. While I did have trouble conversing with my new boss, I didn’t have any difficulty learning the value of good customer service. It only took a few late deliveries to school me. I soon learnt that I would not get a tip if the customer got the wrong food.
Working in shops and bars over the next few years confirmed why customer service was important. When the customers are not satisfied, your tip jar will be left empty. When you work positions like these, you want and need the gratuity. It’s basically your pay check.
This is the same for big business as well, customer service is still the key to success. Business speakers can help your staff to understand how their customer service affects the profits and sales of your company. Business speakers are effective because they have industry experience, and more than that, they have been extremely successful in business. Your business will only see large profit margins if they offer good service. So you ask why is customer service important? It simply results in happy people and capital earned.