High Octane Performance

The title of this article series is somewhat deceptive because in reality, this is just some notes paper about how to deal with complaints and deliver impressive service at your translation and interpretation services company.

Everyone is aware that delivering a high quality translation service is of utmost importance but few companies do it well. Why? According to one Italian Translation services company, “The concept of great service is a simple enough concept, but in practice, it is actually a very hard thing to do right.” Our major objective at the Marketing Analysts is to raise the standard of our delivery service. Consequently, this article will the define the possible steps in building an interpretation and translation organization whose aim is to serve the customer well.

Think about the poor way you were treated as customer and you complained about it recently. Did the company response to your complaint resolve your problem and did this make your more faithful to them because of treated you as a valued customer? Tons of complaints are filed each and every day to organization all over the world. In most cases the companies try to avoid the responsibility. So this article series will show how every individual complaint presents an opportunity to increase the trust you invest in your clients.

The first and foremost objective of the Marketing Analysts is for its service to be the best among customers. We believe that the best way to achieve that goal is by making a service-focused culture our number one priority. Our belief is that if this cultural concept functions properly, the prerequisites of providing a high-quality service will fit in the puzzle by themselves. If you can turn your French Translation and Interpretation organization into a complaint-friendly organization by following the steps outlined in this book, then you will be well on your way to being one of those rare companies that deliver great service. This is not a job for everyone and it is time-consuming. Reading these articles is probably the easiest way to start as this should be executed slowly but surely.
The Development of Customer Service
The first issue of our customer service guide was published more than fifteen years ago. It is embarrassing to admit that we honestly believed poorly handled complaints would be outdated as a result of the money that we poured into our inhouse training programs. Significant improvements have been made in various translation agencies that have decided to implement our training approach in their companies. For example, a Certified and Notarized Birth Certificate Translation company in New York, New York, totally revamped its approach to complaint handling based solely on the contents of a stolen copy of our training materials.

But while other translation companies that are located throughout the world have been quick to adopt our training programs, we assumed that customer satisfaction would skyrockets as customer complaints dropped to infinitesimally small numbers. Despite the considerable improvement in our organization, the rest of the world went in the opposite direction.

This sequence of articles is concerned with fun topic for speeches that relate to complaints. Many is the time we hear about unresolved complaints, and the translation and interpretation firms do not make exception, which makes things worse. Complaints should have been acknowledged as positive but most people did not think so. Instead of cutting down the number of mistakes the majority of the translation companies simply disregarded complaints.

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